Project Description

The Opportunity 

The Executive Manager – Operations is a critical role leading Bright Now’s Operations division which oversees the care and support of children and young people.  This is a fantastic opportunity for a strong leader to drive implementation of clinical and operational strategies to ensure we achieve high standards, minimise risk and adhere to legislation.

Key responsibilities

  • Lead the Operations management team to deliver Therapeutic high quality care to children and young people.
  • Coach, develop and mentor the operations workforce ensuring strong capability and performance is in place, with a focus on managing employee safety and wellbeing.
  • Development of key relationships in the community with all relevant stakeholders, ensuring strong communication for all matters, including complaints or concerns.
  • Continuously improving practice through process improvement initiatives and strategic business analysis.
  • Develop the organisational footprint and capitalise on opportunities to provide further care and support, seeking out new ways to deliver on current services.
  • Ensure compliance with policies, procedures and practices, while looking for opportunities to identify and manage risk by the development and implementation of innovative solutions.
  • Contribute to strategy and organisational growth as a member of the executive team.

Our ideal candidate will have

  • Minimum of degree in qualifications in a relevant field (EG. business/community/social services/health)
  • Whilst relevant experience within a community services organisation is highly desirable, candidates outside of the sector with relevant experience and strong personal attributes should also apply.
  • Able to demonstrate the necessary attributes to lead strategic, long-term planning, vision and goal-setting
  • A high level personal resillience
  • Demonstrated ability to lead, motivate and train team members, to establish priorities and manage competing deadlines for self and others
  • High level of interpersonal skills in engagement of stakeholders and networking
  • Current driver’s license
  • Willingness to undertake a National Police Check
  • Working with Children Check

As a bonus, you will

  • Experience of working under an Intensive Therapeutic Care (ITC) model
  • Five years senior leadership experience
  • Demonstrated capabilities around change management and organisational reform

What we can offer you

Bright Now is committed to supporting its workforce and strives to create a working environment that allows people to do their best work. In this role, you will be rewarded with:

  • Salary packaging (up to $15,899 pa approx.)
  • In-house and paid professional training
  • Flexible working arrangements
  • Hybrid arrangements -in office and working from home
  • Gym and retail discounts
  • Paid parent and partner leave for eligible employees
  • Health and wellness benefits
  • A supportive work culture with a passionate & fun team

If you are interested in joining the Bright Now team click ‘Apply for this job’ below.  Please ensure you include a cover letter and an updated resume.
To learn more about us, our story and what we visit our website at

Bright Now is proud to be an Equal Opportunity Employer and encourages people of Aboriginal and Torres Strait Islander descent and people from diverse cultural and linguistic backgrounds to be part of an organisation that promotes a diverse and safe work environment.

For more information or a confidential discussion regarding this role please email our Talent Team at [email protected]

Apply Now